Each organization is assigned a dedicated Member Services Consultant that acts as a liaison between the member and the preferred vendors partners, to ensure seamless enrollment and satisfaction. Your representative becomes an expert in your needs and determines the “perfect fit” programs that provide the most value.
When a member submits an inquiry, your Consultant does the following:
- Contacts the business to complete the inquiry form
- Works with your staff contact(s) on the setup process for programs
- Handles any questions or issues along the way
- Confirms setup and usage of programs
- Checks in twice a month to share new opportunities and get feedback on what’s working and what’s not
- Collects testimonials and success stories to share with your peers